TalkTalk Broadband Knowledge Base
Wireless modem troubleshooting
Default settings
IP address: 192.168.1.1
Subnet mask: 255.255.255.0
User name: admin
Password: admin
Connection type: PPPoE
Encapsulation: LLC
Virtual path identifier (VPI): 8
Virtual circuit identifier (VCI): 35
Lights that should be on after reset
Power: On
Status: Flashing when traffic passing
DSL: On
WLAN: On
LAN 1-4: On
Internet: On
Lights that should be on when connected.
Power: On
Status: Flashing when traffic passing.
DSL: On
WLAN: On
LAN 1-4: On
Internet: On
No DSL light after 60sec startup
Checks:Microfilters, extension cable, VPI - VCI and phone line.
DSL light on after 60sec startup
Checks:Check internet light.
Internet light is on (Red):
Checks:Username, password and other ISP settings
Internet light is on (Green):
Should be able to connect.
If not check.
Checks:Browser, web page fault, network adapter configured, IP settings, DHCP, DNS, default gateway, never dial connection or firewall.
Internet light is (Off)
Checks:username, password, VPI (8) or VCI (35)
Can’t access router (192.168.1.1):
Checks: ensure browser does not have proxy enabled,network card enabled, connections, security software.
Manual set up and options:
Manual set-up:
Set up----ADSL set-up---- manual set up----enter PPoE, username, password and save
Opening ports:
Advanced----port forwarding----select name from drop-down box or type mane and ports----add/apply.
Parental control:
Set up----parental control
DNS set up:
Advanced---- DNS set up----obtain automatically
Firewall:
Advanced---- Firewall and DMZ
DMZ (unrestricted access to internet)----tick DMZ box----enter IP of PC
Change password:
Maintenance ----password----enter current----enter new----apply